Your Trusted Global Outsourcing Partner.

As the industry’s leading customer service, payer administration and provider database management provider, FROC Global Services Cebu Inc. is your preferred partner when it comes to delivering the high-quality service that you expect. Whether you are looking to improve current levels of customer service or are in need of a trusted company that can scale with your growth, FROC Global Services Cebu Inc. delivers.

Customer Support Services

Integrated Support Services Include:

  • Enhanced Security
  • Secure HIPAA Compliant Systems
  • 24/7 Multilingual Staff
  • U.S. and Asia Based Service Centers
  • Member and Provider Support
  • Multi-Channel Communications
  • Flexible Pricing Models
  • Quality Assurance
  • Direct Outreach and Education

Payer Services

Claims management

  • Claims Processing
  • Auto, Medical, Rx, Dental, and Vision
  • Supplemental Plans
  • Foreign Claims
  • Pre-Certifications & Authorizations
  • Case Management
  • Virtual Open Enrollment Support and Engagement
  • Enrollment 
  • Grievances and Appeals
  • Data and Reporting

Claims Payment & Adjudication

  • Internal Audit Control
  • Highest Levels of Accuracy

Finance & Accounting Services

Requests & Distributions

Seamless Transactions

  • Accounting
  • Requests and Distributions (Billing and Invoicing)
  • Collections

Provider Data Management Services

FROC Global Services Cebu Inc. delivers Provider Data Management strategies for large PPO and HMO Networks, PBM’s, and a variety of TPA’s.

Integrated Support Services Include:

  • Provider contract review and maintenance
  • Credentialing
  • Appeals 

Additional Services:

  • Overflow support  
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